Refund and Return Policy – Spotali
Effective Date: March 8, 2025
At Spotali, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to providing a hassle-free refund and return process. Please review our Refund and Return Policy below to understand the conditions and procedures for returning or exchanging your purchase.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- The product must be returned within 30 days of the purchase date.
- The item must be unused, undamaged, and in its original packaging with all accessories included.
- Proof of purchase, such as an order confirmation or receipt, is required.
If the product does not meet these conditions, we may decline the return or charge a restocking fee.
2. Non-Returnable Items
Certain products are not eligible for returns or exchanges, including:
- Opened or used software, digital downloads, and licenses.
- Customized or personalized laptops and accessories.
- Products that have been tampered with, modified, or damaged by the customer.
- Final sale and clearance items.
If you are unsure whether your item is returnable, please contact our support team before initiating a return request.
3. Return Process
To initiate a return, follow these steps:
- Contact us at info@spotali.xyz with your order details and reason for return.
- Our team will review your request and provide return instructions, including the return shipping address.
- Pack the item securely in its original packaging and include all necessary documentation.
- Ship the product back using a trackable shipping method. We are not responsible for lost or damaged return shipments.
- Once received, our team will inspect the product and process your refund or exchange accordingly.
4. Refund Processing Time
- Approved refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method used for the purchase.
- Depending on your bank, it may take additional time for the refund to reflect in your account.
Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.
5. Exchanges
If you wish to exchange a product for a different model or specification:
- Follow the return process mentioned above.
- Once we receive and approve your returned item, we will issue a store credit or send the replacement product.
- Any price difference between the exchanged products must be settled before shipping.
6. Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
To expedite the process, please provide clear photos or videos of the defect or damage when contacting our support team.
7. Cancellation Policy
- Orders can be canceled within 24 hours of purchase for a full refund.
- If your order has already shipped, you must follow the return process once the item is delivered.
8. Warranty Coverage
Most of our laptops come with a manufacturer’s warranty. If your product encounters issues beyond our return period, please refer to the warranty terms or contact the manufacturer directly for assistance.
9. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, reach out to our team:
📍 Address: 4173 Eagle Lane, Bemidji, Minnesota, United States
📞 Phone: 218-766-1567
📧 Email: info@spotali.xyz
🌐 Website: https://spotali.xyz/
Thank you for shopping with Spotali – your trusted destination for high-performance laptops! 🚀💻