Shipping Policy – Spotali

Effective Date: March 8, 2025

At Spotali, we are committed to providing a fast, reliable, and secure shipping experience. This Shipping Policy outlines our shipping methods, delivery times, costs, order processing, and other essential details. By placing an order with Spotali, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to all states within the United States. We are working to expand our international shipping options in the near future. If you are located outside the United States, please check back for updates or contact our support team for special inquiries.

2. Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing time may vary based on order volume, product availability, or holidays.

  • Orders placed before 12:00 PM (EST) on a business day will generally be processed the same day.
  • Orders placed after 12:00 PM (EST) or on weekends/holidays will be processed the next business day.
  • If an item is out of stock, we will notify you via email and provide options for a refund or alternative product.

3. Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to suit your needs. Delivery times may vary depending on your location and the selected shipping method.

  • Standard Shipping (5-7 business days) – Best for cost-effective delivery.
  • Expedited Shipping (2-3 business days) – Faster shipping for urgent orders.
  • Overnight Shipping (1 business day) – Fastest option for next-day delivery.

Shipping times are estimates and do not include order processing time. Delays may occur due to weather conditions, carrier issues, or peak holiday seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, package weight, and delivery destination.

  • Orders over $500 qualify for free standard shipping within the United States.
  • Expedited and overnight shipping options will incur additional fees based on carrier rates.
  • Customers are responsible for any applicable sales tax, customs duties, or import fees if international shipping is introduced in the future.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor the shipment status. Tracking updates may take 24-48 hours to reflect in the system.

To track your order, visit the carrier’s website or log into your Spotali account to check your order status. If you experience issues with tracking, contact our support team for assistance.

6. Address Accuracy and Delivery Issues

Customers are responsible for providing accurate shipping information at checkout. Spotali is not responsible for delays or delivery failures due to:

  • Incorrect or incomplete shipping addresses.
  • Packages returned to sender due to unclaimed deliveries.
  • Carrier delays or lost packages (though we will assist in claims).

If you need to update your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order is shipped.

7. Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or arrives damaged:

  • Report the issue to our customer support within 7 days of the expected delivery date.
  • We will assist in filing a claim with the shipping carrier and provide a replacement or refund if applicable.
  • Claims for damaged products require clear photos of the package and the damaged item.

While we strive to ensure timely deliveries, we cannot guarantee shipping times due to external factors beyond our control.

8. Signature Requirements and Order Security

For high-value orders or sensitive deliveries:

  • Orders over $500 may require a signature upon delivery for added security.
  • If you are unavailable, the carrier may attempt delivery again or hold the package for pickup.
  • If you prefer signature-free delivery, please indicate this in your order notes (this may void lost package claims).

9. International Shipping (Future Expansion)

We are currently working on expanding our shipping services to international destinations. When international shipping becomes available:

  • Customers will be responsible for customs fees, import duties, and VAT as determined by their country’s regulations.
  • International delivery times will vary based on location and customs processing.
  • Some items may be restricted from international shipping due to brand policies or local laws.

Stay updated by checking our website or subscribing to our newsletter for international shipping announcements.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of purchase.
  • If your order has already shipped, you must follow the return process once it is delivered.

For order modifications, please contact our support team as soon as possible to make changes before shipping.

11. Returns and Exchanges

If you need to return or exchange a product, please refer to our Refund and Return Policy. Customers have 30 days from the delivery date to return eligible products in their original, unused condition.

For returns due to defective or incorrect items, please report the issue within 7 days for a replacement or refund.

12. Changes to the Shipping Policy

We may update this Shipping Policy periodically to reflect changes in shipping carriers, rates, or business operations. Any updates will be posted with the revised effective date. Continued use of our services after changes indicates acceptance of the updated terms.

13. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:

📍 Address: 4173 Eagle Lane, Bemidji, Minnesota, United States
📞 Phone: 218-766-1567
📧 Email: info@spotali.xyz
🌐 Website: https://spotali.xyz/

Thank you for choosing Spotali – your trusted destination for high-performance laptops! 🚀💻